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Appointments

FELINHELI               01248 670423  

 

MENAI BRIDGE       01248 712210

 

Appointments

Appointments are released on a daily basis with some appointments reserved for forward booking by patients with transport difficulties or who have a necessity for a specific appointment time.  For all other appointments it is necessary to ring after 8.00am on the day you wish to be seen.   

Reception staff may ask for an idea of the problem in order to direct you to the most appropriate Clinician.

If you want to see a specific Doctor at a certain time you may have to wait for a longer period as there are only a few pre-bookable appointments available.

Telephone appointments

If you would like to speak to the Doctor or Practice Nurse by phone then please ask the Receptionist for a telephone consultation appointment. 

The Doctor or Nurse will phone you back at a convenient time, usually after Surgery.

How to make an appointment:

  • URGENT / ACUTE
  • Please contact Reception by telephone and request an appointment. In order to make an appropriate appointment with the relevant member of our team, you will be asked the reason for your request.

  • UNDER16s – children under 16 years of age with an ACUTE presentation will be offered a same day appointment (telephone or face to face).

  • Same day appointments (via telephone or in person) will be offered to patients clinically triaged as requiring an urgent assessment.

  • ROUTINE & ADVANCED
  • Please contact Reception by telephone; we are able to offer appointments up to 6 weeks in advance.
  • Use My Health Online – if you are not currently registered, please ask at the Reception Desk for the registration paperwork. Proof of ID will be required to verify the application request. My Health Online enables you to make appointments and request repeat prescriptions online.
  • E-mail us, ensuring you include your name, date of birth and up to date contact number. You can expect a response to your enquiry within 5 days.

Please only use My Health Online and e-mail for routine and advanced appointments; if you require an urgent appointment, please telephone the Surgery.

How to contact the Practice to request a routine and non-urgent call-back :

  • Contact the Reception by telephone, provide a brief explanation and a message will be passed to the appropriate team member.
  • E-mail Enquiries.W94027@wales.nhs.uk, ensuring you include your name, date of birth, up to date contact number and a brief explanation for your request. You can expect a response to your enquiry within 5 days.