Raising a Concern

Complaints Policy

We try to provide an efficient and reliable service at all times.  Despite this, from time to time things may go wrong.  We welcome your comments so that we can improve our services and we take complaints very seriously.  If you would like to make a complaint regarding the surgery or the service we offer, please contact the Practice Manager in writing, by e-mail or by telephone.  Every effort will be made to answer your concerns as soon as possible.

Please note that we can only investigate complaints made in writing.  If necessary we will help you write down your complaint.  Alternatively, you can ask a friend or relative to write on your behalf but they must include your signed permission.

Please tell us in as much detail as possible about what has gone wrong, and what you would like to be done.

If you would like to receive more information about our complaints process please contact the Practice Manager whom will provide you with a copy of our complaints policy.

We would also like to hear from patients when we have done a particularly good job!